Frequently Asked Questions

Frequently Asked Questions – Watch Buy

1. Are your watches authentic?

Yes. Every watch we sell is 100% authentic. We source exclusively from trusted distributors and reputable resellers to guarantee originality and quality.

2. Do your watches come with a manufacturer’s warranty?

No. Our watches do not include an Authorized Dealer (AD) warranty. Instead, we provide a 2-year in-house warranty on all purchases. If your watch arrives defective, you may return it within 7 days. Please review our Return Policy for complete details.

3. How do I place an order?

Placing an order is simple:

  1. Select your desired watch and add it to your cart.

  2. Proceed to our secure checkout.

  3. Complete payment using a credit card or any of the accepted methods listed on our website.

4. What are the shipping costs and delivery times?

  • Free worldwide shipping on all orders.

  • Most deliveries arrive within 10–20 business days, depending on the destination.

  • Customs clearance is included in our service, so there are no hidden fees.

5. How do I track my order?

Once your order ships, you will receive an email with a tracking number. You can use this number to track your package through our courier partners such as DHL, FedEx, UPS, USPS, or Canada Post.

6. What if I receive a defective product?

If your watch is defective, contact us within 7 days of delivery. We’ll assist you with the return process and provide either a replacement or refund (based on availability). See our Return Policy for full details.

7. How can I contact customer service?

You can reach our support team by:

Our team aims to respond to all inquiries within 24–48 hours.